Darcey Quigley & Co Blog

Debt Recovery, Credit Management, Credit Control

How to become a better customer collection agent

Being a collection agent is not an easy job. You certainly have to be thick skinned and be ready to deal with every excuse and delay tactic under the sun. It also helps if you are a people person to skillfully deal with every type of debtor. One day you may get someone screaming at you and shouting profanities and the following day you get someone crying down the phone giving you their life...

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