The commercial debt recovery marketplace is unregulated with no governing body. Anyone can setup as a commercial debt recovery company which has led to some unscrupulous companies operating within the industry. In a concerted effort to stand out from the crowd and to hold ourselves to a higher standard, Darcey Quigley & Co became FCA regulated. Operating solely within commercial debt recovery, Darcey Quigley are not required to be registered with the FCA. This commitment to raise our standards comes at a cost both financially and by the time invested.
Darcey Quigley have taken a huge step in order to change the industry by becoming regulated and we encourage all other reputable operators in the commercial debt recovery marketplace to do the same. We hope this will encourage other commercial only debt recovery companies to become regulated and this in turn will help change peoples negative perceptions surrounding debt recovery companies.
Perception is a day to day issue for us, we hope that by becoming FCA regulated and ISO accredited it will help to help repair the tarnished image the industry sometimes receives.
As of the 25th June 2018, Darcey Quigley & Co became FCA Approved. The Financial Conduct Authority granted our approval to provide regulated products and services. Operating solely within commercial debt recovery, Darcey Quigley are not legally required to be registered with the FCA. To ensure we hold ourselves to the highest standards the business took the bold step to progress with the FCA Application to ensure we operate guidelines outlined by the FCA.
ISO 9001is the international standard that specifies requirements for a robust and effective quality management system (QMS). By undertaking this standard, we hope this illustrates our commitment to providing the best in customers service and experience by holding our systems and processes up to scrutiny. We want to give clients peace of mind when dealing with us, given reputation that the debt recovery marketplace has. We want to ensure we adhere to the highest standards.
ISO 27001is a recognised standard for an Information Security Management System. Working within debt recovery industry we come across a number of cases that involve fraudulent activity. Therefore, it is important for us as a business to ensure our customer information and data is protected. An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes. We now have a checklist of controls to help us protect our customer information. We employ various confidentiality and security policies through the business along with a number of access controls to ensure we have the highest levels of data security and integrity.
If you are looking to outsource your debt recovery look no further than Darcey Quigley & Co - for high levels of professionalism and great results.